Originally published at https://www.tumblr.com on August 7, 2010. For those who missed my last post on The future of web (browsers) this is kind of an extension to that as it builds up on ideas mentioned in my previous post. You can't really underestimate the importance of mobile devices given…

Originally published at https://www.tumblr.com on June 3, 2010. Most of the time spent using a computer for most of us is on a web browser and there is no disputing that fact. Whether it's browsing websites or reading mails or editing photos/documents or writing blog or connecting on the social…

Originally published at https://www.tumblr.com on May 5, 2011. Design is visual A picture is worth a thousand words. Make your interface clear and easy to understand through visual elements. Of course you would need language, flow, hierarchy etc. But it's all about clarity. A visual design element takes away a…

All big and obvious problems have already been solved e.g. booking a ticket. As an organisation it takes a lot of courage to invest disproportionate amount of time and resources on something that doesn't give you as much return. But it creates those “Aha!” moments in your user journey, which…

When we started this company about a decade ago, things were very different. We used to work differently, our speed was breakneck, our quality was great, our agility was phenomenal and there were almost no communication gaps in the organisation. But then I realised that most of these advantages that…